Terms & Conditions

Returns & refunds policy / Cancellation rights 

If you are not happy with the products received , within 7 working days of receiving the goods , simply return the items AS NEW & UNUSED to our Henley-on-thames address. It is your responsibility to ensure that the items are sent back using a safe and secure method. You must also take reasonable care of the goods. We will deem that you have not taken reasonable care of the goods if you have used them to an extent beyond what would be reasonable if examining the goods in a shop before purchasing them.

Refunds (excluding postage) will be given within 30 days of cancellation. We will, however, refund the postage back to you if WE have made a mistake, e.g. sent out the incorrect product. 

Returning Faulty Items: Please ensure that you inform us of any damage to goods at the time of receiving them as soon as possible to avoid any delays in receiving a replacement or refund. It is the customers responsibility to send faulty items back using a safe and secure method. 

For large items we can arrange an uplift which we will charge at cost. (tennisspecialists.co.uk accept no responsibilty for the postage back for faulty item.) 

Exchanges: Please state clearly the PRODUCT CODE, NAME, AND SIZE of any exchange items. It is your responsibility to ensure that the items are sent back using a safe and secure method. You must also take reasonable care of the goods. 

Returns address: 

tennisspecialists.co.uk
1 Greys Road
Henley-on-Thames
Oxfordshire
RG9 1SB

Customer service numbers:

For order tracking or stock availability or returns etc call 01491 573 687 available 10am –  5pm, Monday to Saturday. 

Returns documentation 

tennisspecialists.co.uk advises that you send your returned items back to us via some form of recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post you will then be able to claim from the carrier for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then tennisspecialists.co.uk will not accept responsibility if the parcel is lost or damaged. 

Exchanges: Please state clearly the PRODUCT CODE, NAME, AND SIZE of any exchange items. It is your responsibility to ensure that the items are sent back using a safe and secure method. You must also take reasonable care of the goods. A charge maybe made to send the new items to you again. 

Unacceptable returns 

If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned to you at your expense and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full and will not constitute any unlawful action against the goods.